Podcast – Misadventures in Believing what You are Seeing is the WHOLE Truth
Our direct, high-def vision only focuses on a small fraction of a scene in front of us. The area of the eye dedicated to this vision only takes 5% of the cornea’s space. However, it takes a much larger amount of our brain space to process. We’ve evolved to focus our attention on what we […]
Podcast – Jim Tincher on Aligning Customer Experience with Metrics
Serving the customer is critical for any customer to fulfill its mission. However, many people see that ‘Customer Service’ process being a post-exchange process. It’s meant to deal with customers that have issues. However, Customer Experience is a more holistic way to look at how the organization structures itself and manages its business with the […]
